FAQ / Testimonials

No, its not lost.

• If you notice any mistakes in your order or need to change your address, please contact us ASAP by email or phone. We can update your address before the order is shipped out.
• However, once it’s on its way, we can’t change or redirect it (except for DPD shipments, which have different rules). If your order gets returned to us, we’ll resend it at no extra cost.
• when you order is resent back to us, You can also get a refund, but shipping costs won’t be included. The same goes if you move while your package is in transit, or if there’s a force majeure situation.

United States – Registered shipping with USPS

we don’t use third-party couriers unless its been shipped internationally

At Mimosabarkusa.com, we have a lot of customers in the US who come back to us time and again because of how flawless our delivery process is.

Of course, it is possible to pick up an order at our home base in Eugene OR. We don’t have a physical shop, so you will have to make your order online. Pick-up can only be done by appointment.

We want you to be happy with your purchase! But if you need to return something, no worries! You can return your item for a refund within 14 working days. We offer refunds or credit notes. You’ll get your refund within 14 working days after we receive the returned item(s). Just make sure the unused item(s) are in their original packaging. Sorry, we can’t cover the cost of return shipping. You’ll need to handle that yourself, and please use a trackable post service to be safe.

We take all claims seriously. If you have any issues with shipping or packaging, please email us at the address below*, including your order number and clear photos of the original packaging.

For orders shipped during COVID, especially by sea-freight, refunds are available if your order hasn’t had a tracking update in 3 months.

If your package was returned to us or couldn’t be delivered because of an incorrect or incomplete address due to your mistake, we can resend your order for free or give you a refund minus shipping costs.

• If you have any questions or concerns, please reach out to us at [email protected]

You can expect your order to be packed in a mailbox, envelope, or a bigger box with no reference to our website. Only carrying the obligatory things as addressee and sender. Basically, it is just a very normal parcel which will draw no attention.

While in Checkout you have the options to pay with Bitcoin and other crypto currencies.

After selecting the Bitcoin Payment option, you will have to contact us with your order number and specify the cryptocurrency you wish to pay with so a sales person can then provide you with the payment ID.

select the credit card option at checkout and when we receive your order invoice, a payment link unique to your order will be generated and sent to you.

on this payment page, you will have to fill in your shipping address again, this serves as a way for us to tie your payment to your order and as a reference point to crosscheck your shipping information and detect any errors.

Of course we will fully reship your initial order at zero charges! We want all our costumers to have a great experience with us, we personally make sure that every customer of Mimosaroot.com receives their beloved Mimosa Hostilis at all times! If you think that your shipment got lost, simply contact us